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Boosted conversations, Microsoft Power Virtual Agents - March 09, 2023

Using Microsoft Power Virtual Agents Boost conversations feature

Try increasing your topic coverage with real-time responses using information from your website When designing and creating a chatbot, you'll likely encounter situations where your bot users ask questions that your bot doesn't have an answer However, by utilizing the boosted conversations in Power Virtual Agents, your bot can find and present information from an external source - even if you haven't created a topic for it. In the past, when a bot couldn't determine a user's intent, it asked the user to rephrase their question. If, after two prompts, the bot still couldn't determine the user's intent, the bot...

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Using Microsoft Power Virtual Agents Boost conversations feature

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